FAQ
Track your delivery in real-time through the Rynts app or dashboard. You’ll receive email or SMS
updates during dispatch and return.
We will notify you immediately. Rynts isn’t liable for unforeseen delays (like traffic or weather),
but we’ll work with you to reschedule if needed.
Payments are made via bank transfer. Cash is not accepted either at pickup or delivery.
Once full payment is made and verified, your order is confirmed. Partial payments do not
guarantee booking.
Yes — with conditions:
o ≥ 5 days before the event/usage date: eligible for 50% refund
o < 5 days (≤ 4 days): no refund
ï‚· Substitute items or postponements may be subject to availability and additional charges.
No. Items checked out of our warehouse and not used at the event/usage location are not
eligible for refunds.
Damage: pay 50% repair fee or replace item
o Theft: pay full item value or replace item
A daily late return fee applies until the items are returned.
Extra fees may apply—these will be shown at checkout or invoiced separately.
Renters
Vendors
Items should arrive at least 24 hours before the event/usage date. Pickup occurs immediately
after event/usage unless otherwise agreed.
Submit delivery evidence (photos and signed note) to your assigned Rynts agent via the vendor
portal.
Yes. Vendors and delivery agents must wear the official Rynts uniform during delivery and
retrieval.
Define your delivery rates clearly in your listing. Hidden or abrupt fees post-booking may
penalize performance. Items over certain dimensions or requiring special handling may incur
extra shipping costs.
Depending on your fulfillment model (vendor-managed or Rynts fulfillment), you’re responsible
for arranging delivery or Rynts can handle logistics if contracted.
Report issues via the Rynts Claims Form within 24 hours of return. Claims with valid evidence
will be assessed for refund or repair compensation.
Failure to meet agreed timelines may result in penalties or pay deductions. Repeated violations
affect your vendor ranking and visibility.
Criteria include on-time delivery rate, customer feedback, and dispute frequency. Poor
performance may lead to suspension or reduced exposure on the platform.
